Legal information
Each Best Western hotel is individually operated by an independent owner.
Chain website: www.bestwestern.fr
Best Western loyalty programme: www.bestwestern.fr/best_western_rewards/
The following information is provided in compliance with Article 6 of the French Law no. 2004-575 of June 21, 2004 on Confidence in the Digital Economy (www.legifrance.gouv.fr).
The https://www.surehotelrochefort.com website is edited by : Julie Regnier
Company name: SAS ROCHEFORT PONT NEUF
Registered office: 2 Avenue du Pont Neuf 17430 Tonnay-Charente
Website URL: https://www.surehotelrochefort.com
Publishing director: Julie Regnier
Tel: 05 46 83 88 88
Company registration number :
INTRACOMMUNITY VAT number: FR36905315461
Legal form: SAS
Share capital : 1000 Eur
Site creation: GF Travel Consulting
Site hosting: wix.com, Ireland
RCS: WHA Agence France / GF Travel Consulting : 921 650 917 RCS Créteil
WHAA France capital: €1,000
Data protection
In accordance with the French Data Protection Act of January 6, 1978, amended in 2004, you have the right to access and rectify any information concerning you. To exercise this right, please contact Sure Hotel by Best Western Rochefort - 2 Av. du Pont Neuf - 17430 Tonnay-Charente. reservations@surehotelrochefort.com
Personal data
The information collected on this site is recorded in a computerized file accessible by GF Travel Consulting and the hotel manager for the management of the establishment's customer contacts. In accordance with the French Data Protection Act, you may exercise your right to access and correct your personal data by contacting : Sure Hotel by Best Western Rochefort - 2 Av. du Pont Neuf - 17430 Tonnay-Charente - e-mail : reservations@surehotelrochefort.com
For Accommodation Services (reservation of rooms in an establishment or other types of accommodation), the Customer is reminded that he/she does not have the right of withdrawal provided for in article L. 221-18 of the Consumer Code, in accordance with article L. 221-28 paragraph 12 of the Consumer Code, which excludes this right for contracts relating to the provision of accommodation services that must be provided on a specific date or for a specific period.
For Accommodation Services (reservation of rooms within an establishment or other types of accommodation), the Customer is reminded that he/she does not have the right of withdrawal provided for in article L. 221-18 of the French Consumer Code, and this in accordance with article L. 221-28 paragraph 12 of the French Consumer Code, which excludes this right for contracts relating to the provision of accommodation services which must be supplied on a specific date or at a specific time.
Disputes
If you have made a reservation on our website, and you encounter a problem following this reservation or during your stay, you can make a complaint to :
- the hotel where you stayed.
o - by post to Sure Hotel by Best Western Rochefort - 2 Av. du Pont Neuf - 17430 Tonnay-Charente
o - By email to reservations@surehotelrochefort.com - or by telephone on 05 46 83 88 88 - Monday to Thursday, 9:00 am to 6:30 pm and Friday, 9:00 am to 5:30 pm.
Our customer service will get back to you within 4 days to give you an answer.
Should you fail to receive a satisfactory response to your complaint within a maximum of 60 days from the date of written notification, you may, if you wish, apply by post to the Médiateur du Commerce Coopératif et Associé - FCA (a body approved by the European Commission) - 77, rue de Lourmel - 75015 Paris, for a conventional mediation procedure, or via the website www.mcca-mediation.fr, where you will find the Charte de la Médiation du Commerce Coopératif et Associé and the complaint form accessible via the following link http://www.mcca-mediation.fr/recours-au-mediateur-de-la-consommation.
We would also like to inform you of the existence of a European platform for Online Dispute Resolution (“RLL”) to which you may also have recourse. The Internet user may access this platform via the following link: http://ec.europa.eu/consumers/odr/.
These Terms of Use are governed by French law.